Tour’s Books Blog

February 7, 2015

Big Changes at PaperBack Swap

Filed under: Editorial — toursbooks @ 11:43 pm
Tags: , ,

Well, it was inevitable.  PBS has started charging fees to use their site and it’s not sitting well with many members.  Not because there will be fees, but but because of the cavalier way in which the staff announced it and the VERY SHORT notice (2 weeks and under) to members.  Personal opinion, the way they handled this is text book EPIC FAIL.

Why do I think this move is an EPIC FAIL?  Three reasons (four, really):

First, the notice given was much too short and annoyed even members like me who are unaffected by the changes.  Many members who had a pile of credits were selling them for $2 each, well below the PBS purchase price of $3.75.  Some traded credits to get some other member to buy them an annual membership.  (I did that as a favor for 2 members.)

Second, they introduced tiered membership.  Seriously.  It’s like we’re on the Titanic and they’re rearranging deck chairs and say, “Hey, we keep deck chairs for first class only and lock the third class passengers below decks!”  And the deck chairs for them are the forums.  Their ‘a la carte’ members, those who pay no annual fee but do pay $0.49/book they request, cannot access the formerly open to all forums.  Now make no mistake, they still pay each time they get a book, but that’s not enough.  The forums are for annual members – Limited and Standard – only.

Third, they made no provision for the credits everyone already had.  If you become an a la carte member, then you WILL pay the fee for each book you request.  So let’s say Larry was a good swapper and shipped out so many books he has 100 credits in his account.  Now previously, each credit got him a book, no fees required.  Now, should he USE those credits he earned in good faith thinking he’d get equal treatment, it will cost $0.50 each book – or $50 to use them all.  That is NOT EQUAL to previous transaction.  His credits should have been ‘grandfathered’, at least for a time, like 6 months, for fee free transactions.

Fourth, and maybe the biggest part, PBS acknowledged what we all knew anyway, the increase in ebooks and a serious increase in mail costs for media mail, has impacted the number of books swapped each year which has in turn reduced their income from printable postage fees.  It has also affected the number of titles available – which then causes even FEWER books to be swapped.  Now they make the whole thing pay-to-play and light the fuse to blow the whole thing up.  Sheer genius.

I do not question PBS’s right to do what they did.  I certainly understand how circumstances can change that necessitate fees/membership.  But I will never again trust them, donate to them, suggest a friend join PBS.  I will never again offer 100 WL in the Genre forums.  I will limit transactions to people who sends titles to me – which once again hurts people with hard to find titles who will get screwed.  I feel kind of bad about that, but I have economics to think of too, and the cost of mailing out books with less and less hope of getting one in return is now key.

To those leaving, I understand.  To those staying, I understand.  To PBS, it could have been done so much better and with far less acrimony.

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2 Comments »

  1. Exactly… I would have gladly paid for a membership if they had handled things differently. Now, all they’ll get are the fees for using the credits that I have and that is it. I’ll donate my books or give them to friends. I feel bad that it has to be that way for me, but I cannot support a company that cares so little for it’s customer base.

    Comment by Eileen B. — February 20, 2015 @ 7:52 pm | Reply

    • You summed things up well. I’m actually at a point where a fee won’t hurt, but I’ve got a bad feeling about the way the did it.

      Comment by Sue — March 14, 2015 @ 2:38 pm | Reply


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